The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Establish the needs of the parties
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Desires, needs, requirements and outcomes of all parties are identified and established through open and professional communication strategies Completed |
Evidence:
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Potential issues and problems as well as successful outcomes for the organisation and the client are identified and documented Completed |
Evidence:
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Strategies and options for achieving outcomes are identified, analysed and discussed with relevant parties Completed |
Evidence:
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Risks and contingency strategies are identified and evaluated Completed |
Evidence:
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Information, facts and issues relevant to the situation are established, and where required, expert advice from third parties or other professionals is sought prior to negotiations Completed |
Evidence:
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Negotiate to achieve an agreed outcome
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Strategies and options to achieve goals and complete processes are agreed to and professionally communicated to the relevant parties Completed |
Evidence:
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Strategies and options are reviewed for compliance with contractual, legislative, regulatory and professional requirements, and are in accordance with the organisation policies and procedures Completed |
Evidence:
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Agreement by all parties is sought, confirmed and properly documented Completed |
Evidence:
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Identify and document causes of disputes
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Issues or disputes are promptly identified and analysed and the position of the relevant parties are established Completed |
Evidence:
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The confidence of other parties is established through open and professional communication and through respect and empathy for other viewpoints and positions Completed |
Evidence:
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Disputes and issues are promptly and accurately documented and verified with all other relevant parties Completed |
Evidence:
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Implement and manage strategies to resolve disputes
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Strategies and options which are most likely to achieve favourable outcomes for all relevant parties are identified, evaluated and implemented Completed |
Evidence:
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Proceedings to settle the dispute are implemented promptly and are in accordance with legislative, regulatory, professional and the organisation's requirements Completed |
Evidence:
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The dispute is managed to optimise the likelihood of a favourable outcome for all parties in line with the organisation's policies and goals Completed |
Evidence:
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Procedures to resolve dispute are in accordance with the organisation's policies and procedures and with legislative, regulatory and professional requirements Completed |
Evidence:
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Accurate, thorough and accessible records of all aspects of the dispute documented for follow-up and future reference Completed |
Evidence:
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Relevant parties are contacted to identify any follow-up action required to ensure client satisfaction Completed |
Evidence:
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